In the last two decades, outsourcing BPO Services has turned out to be a global phenomenon and there are many companies in this category claiming the excellence. Also, there are many global BPO Company offering BPO services in India alone. But still, the word outsourcing invokes a fear of losing competitive advantage and intellectual property.
India has emerged as the most favored location for all Bpo services across the globe. This has accelerated the Indian economy to the heights, progressively boosting the statistics depicting the growth in the years to come. It has been however forecasted that by 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies. Marked as the best place to attain superior quality services globally, the BPO industry is strengthening its foundation in India.
With the changing needs of the country, Call Center across the country are mushrooming as a quality service provider in outsourcing solutions. Acknowledged for its skilled manpower and state-of-the-art technological support, Indian BPO call centers are generating maximum profit for its clients. In fact, the customer care service of the industry has been setting benchmark ever it became synonymous with the industry.
Major Call Center services:
In an outbound call center, the executives only make outgoing phone calls for the client organization. Agents typically are selling products and services or making appointments. Calls made from the center can include telemarketing, fund-raising calls, contact list updating, surveys or verification services. An outbound call center uses metrics such as agent success, cost per call, revenue earned, total calls made and tasks completed.
An inbound call center focuses on resolving customer queries. Professionals well-versed in language, process, and people management skills take the calls of the customers and provide the proper answers to them. The people are trained to handle a range of services. It uses metrics such as first call resolution (FCR) to measure success.
BPO service providers certainly provide affordable, flexible, quicker and efficient ways in fueling company expansion thus they also stabilize and strengthen its foundation to fully spend more attention, money and human resources into core activities of the business and in order to create beneficial strategies for the company. BPO service provider companies are mostly in countries like India, Malaysia, Philippines, Russia and China.
The different types of services being offered by BPO service providers are: Book Keeping Services, Chat and E-mail Support Services, Technical Support Services, Customer Support Services, Data Conversion Processes, Form Processing Services, Telemarketing Services, IT Help Desk Services, Insurance Services, Web Research etc